ILM Level-2 (Understading Change in the workplace) Assignment

ILM Level-2 (Understading Change in the workplace) - Assignment Example As a manager, I work in the government utility that provides electricity to the consumers. My role in the utility company is dealing with contractors and consultants who interact with the customers in order to get the necessary approvals from the utility and connect electricity to their homes and projects. Since joining the organization, there have been problems with the reporting system by the contractors and consultants leading to delays in electricity delivery to the customers. The utility also lacks a customer feedback portfolio system where they can interact and get feedback for their services from the customers. Therefore, as the manager my aim is implementing change in the utility reporting system by incorporating new technology as well as creating a customer feedback portfolio system to get the consumers feedback. Customer feedback will be essential to determine areas of improvement in an effort to meeting the consumer’s satisfaction. Triggers for change can either be from external or internal factors. External factors arise from the outside environment while internal triggers arise from within the organization itself. According to Fenwick (2001), external triggers are not open to planned change will internal triggers are opened to planned change. External reasons for utility change are as a result of development of new technology; thus, the utility needs to change to accommodate new technology. As well, the change is in demand for the organization services. It is crucial to the utility to incorporate new technology to enhance the reporting system to improve electricity delivery to its customers. Internal triggers towards the utility change are for the need of the organization to improve production efficiency, a need to improve the systems standards as well as the need to improve on the quality of service delivery. Incorporation of a customer feedback system will be